JS
Jacobus S

1 reviews | Active since Jan 2020

27 Jan 2020, 14:43

Its a no go...

No communication feedback. I phoned hundreds of times and every time the consultant is busy or on lunch. Emailed hundreds of times but no feedback while I can see the consultant is reading the mail and it was delivered. Claim was submitted and was waiting for tax directive from SARS but it was declined due to wrong info from Momentum. Second attempt on getting a tax directive was also an disaster cause while consultant knew it’s a pay out she submitted it as an transfer to other fund. Momentum Funds at work are really not client friendly.

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Replies (2)
Momentum (SA)
Momentum (SA)'s reply27 Jan 2020, 14:46
Official
We take note of your comments, we will refer it to the manager who will make contact with you.

Kind regards
Michele Coetsee
Momentum (SA)
Momentum (SA)'s reply27 Jan 2020, 15:12
Official
Thank you for providing us with your concerns. I confirm that the Manager has called you and will provide you with further feedback tomorrow.

Kind Regards

Sue