IT3(a) for 2017 and 2019

I once again have to come to hello peter for results. I am quering my IT3(a)'s. A lady by the name of Babalwa promised me by e-mail that she will look into the matter. It is now a week, and just nothing. I really don't want to go this route but I have no other choice. I will be so glad if somebody from Momentum can go and have a look at my e-mails and answer me by e-mail. My appointment with the bookkeeper is for 28 April. And my appointment with SARS SPRINGS is 7 May. As I explained to Babalwa that I still have to print everything out and get my paperwork in order. I myself worked in the Pensions Department and I know it is not a big deal to go in on the system and have a look at what I'm quering. I can only hope that someone will be able to help me. Thank you.