It is a nightmare to deal with Momentum

I can honestly say that I cannot recommend Momentum at all. Both my Husband and I have had the worst service ever from them.

My Policy: Mid November I gave notice for my policy which expired 30 November. I have called numerous times to followup about payment, I was told it would be paid on 3 December, when this did not happen, I called in again and they said they it was with the department that gets tax directives and as soon as they had this it would be paid. I once again followed up and was told it was at another department. I called in numerous times to follow up but no luck. I called again on the 7 January and was told that it would be paid and in my account first thing on Wednesday morning the 9 January. 9 January came and once again no payment. On the 10 January I called in again and spoke to an agent. I requested a manager but she said that non was available. She said that she had sent it through to the relevant department to a Philimon Beckett and he would call me in an hour. She also said the money had been released and would be in my account in an hour as Momentum and I both bank with Absa. Sadly this once again has not happened. Momentum has had my money for an extra 1 month and 11 days and the gains from this also needs to be paid to me. My husbands Policy: My husband also terminated his policy in December and the amount was paid out in December but Momentum still debited his account on 4th January. What a sad state Momentum is in.