1 reviews | Active since May 2017
Issue with Ordering from Multiply online store
<p>Ordered package on Multiply Online Store on 26/04/2017 and package still hasn't been delivered even after speaking to 3 different agents, 1 manager and 1 escalation agent (whatever they are called). We are not living up to the MMI values, and I'm very disappointed by my experience with the Multiply online store.</p>
I appreciate you raising your concerns with us. They are indeed very disappointing and we certainly letting you down. We will investigate and I can assure you that a manager will contact you.
Kind regards,
N D'Arch
I appreciate you raising your concerns with us. They are indeed very disappointing and we certainly letting you down. We will investigate and I can assure you that a manager will contact you.
Kind regards,
N D'Arch
Sunil Seethal from our Multiply department confirmed that your package was dispatched and confirmation was received from Skynet that you have signed for the package.
I hope that this matter has been resolved to your satisfaction.
Regards,
N D'Arch
Sunil Seethal from our Multiply department confirmed that your package was dispatched and confirmation was received from Skynet that you have signed for the package.
I hope that this matter has been resolved to your satisfaction.
Regards,
N D'Arch
Thanx for response Nicolene, but the fact that I had to wait 30 days for it to be delivered is highly disappointing. I would like to Commend Samantha, she is the only person who actually followed up with me.
You guys really need to work on your communication with client's, client shouldn't have to follow on a order.
From me personally in all of this, you didn't live up to the company values.
Thanx for response Nicolene, but the fact that I had to wait 30 days for it to be delivered is highly disappointing. I would like to Commend Samantha, she is the only person who actually followed up with me.
You guys really need to work on your communication with client's, client shouldn't have to follow on a order.
From me personally in all of this, you didn't live up to the company values.