TM
Titia M
1 reviews | Active since Sept 2017
27 Mar 2019, 23:23
Is there any service available?
I have send an email in january regarding the fact that the financial advisor they reckon deals with my annuitiets has NEVER EVER contacted me in all the years i have had them, and i want somebody else....up until today no response. Deadline for options on them is the end of march. Again i am trying to get hold of an advisor all hours of the day with NO luck for tje ladt month!!! Why do they get commission on policies but dont contact the policy holders? Why cant i get hold of an advisor? How is it possible that they have high volumes of calls from 8 till 4 every day?
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Replies (2)
Momentum (SA)'s replyOfficial
28 Mar 2019, 07:12Thank you for bringing this to our attention and we sincerely apologise for the delay. I will escalate your enquiry to our sales department in order for a financial adviser to contact you urgently.
Kind regards
Natasha
Kind regards
Natasha
Momentum (SA)'s reply28 Mar 2019, 07:12
Official
Thank you for bringing this to our attention and we sincerely apologise for the delay. I will escalate your enquiry to our sales department in order for a financial adviser to contact you urgently.
Kind regards
Natasha
Kind regards
Natasha
Momentum (SA)'s replyOfficial
28 Mar 2019, 10:22Our financial adviser confirmed that she made contact with you, and you have requested that she call you back within half an hour.
Kind regards
Natasha
Momentum (SA)'s reply28 Mar 2019, 10:22
Official
Our financial adviser confirmed that she made contact with you, and you have requested that she call you back within half an hour.
Kind regards
Natasha