GM
Gladness M
1 reviews | Active since Aug 2016
22 Aug 2022, 08:52
Irresponsive and I consideration with inconvenience.
Since submitted the claim of death benefit in May 2022, even today still correspondence. When you check with them they will tell you that the consult t will call and they don't. Rather they will just send emails asking for banking statements, maybe it's because we decided to withdraw the whole funds without investing to their suggested investors hence we are not taken into consideration. No professionalism whatsoever, people who are grieving aren't considered to matter in this institution, he made the payments regularly now that he is no more then his children need to suffer in your hands while we have our money in your pockets. Since he passed on in 2020 imagine.
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Momentum (SA)'s replyOfficial
22 Aug 2022, 09:09Gladness
Our sincere condolences with the passing of your father.
We would like to provide you with the relevant feedback regarding your claim, but you will have to provide us with the information pertaining to your father, as the policy would have been in his name.
Could you please provide his initials, surname, his identity number and where possible please, the policy number you are referring to.
On receipt of this, we will be able to refer to the correct contract to see where the process is being delayed and why.
Thank you kindly,
EdB
Our sincere condolences with the passing of your father.
We would like to provide you with the relevant feedback regarding your claim, but you will have to provide us with the information pertaining to your father, as the policy would have been in his name.
Could you please provide his initials, surname, his identity number and where possible please, the policy number you are referring to.
On receipt of this, we will be able to refer to the correct contract to see where the process is being delayed and why.
Thank you kindly,
EdB
Momentum (SA)'s reply22 Aug 2022, 09:09
Official
Gladness
Our sincere condolences with the passing of your father.
We would like to provide you with the relevant feedback regarding your claim, but you will have to provide us with the information pertaining to your father, as the policy would have been in his name.
Could you please provide his initials, surname, his identity number and where possible please, the policy number you are referring to.
On receipt of this, we will be able to refer to the correct contract to see where the process is being delayed and why.
Thank you kindly,
EdB
Our sincere condolences with the passing of your father.
We would like to provide you with the relevant feedback regarding your claim, but you will have to provide us with the information pertaining to your father, as the policy would have been in his name.
Could you please provide his initials, surname, his identity number and where possible please, the policy number you are referring to.
On receipt of this, we will be able to refer to the correct contract to see where the process is being delayed and why.
Thank you kindly,
EdB