UN
Unathi N
1 reviews | Active since Dec 2012
31 Mar 2025, 14:15
Investo Retirement Annuity OTP
I have been calling the Investo Customer Service on a daily basis since Monday 24 March trying to get assistance to withdraw my Investo Retirement Annuity because I never get the OTP it needs to send to my cellphone in order for me to continue the process. The customer service agents have not been able to assist me and to this day my issue has not been resolved! I’m annoyed and frustrated! Maybe I should take my money else where if I’m going to have such trouble getting it!?
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Replies (3)0
Replies (3)
Momentum (SA)'s replyOfficial
31 Mar 2025, 14:32Dear Unathi,
Thank you for bringing your concerns to our attention and please accept our sincere apologies for the delays.
We have escalated your posting to a manager for urgent assistance.
Kind regards
NH
Thank you for bringing your concerns to our attention and please accept our sincere apologies for the delays.
We have escalated your posting to a manager for urgent assistance.
Kind regards
NH
Momentum (SA)'s reply31 Mar 2025, 14:32
Official
Dear Unathi,
Thank you for bringing your concerns to our attention and please accept our sincere apologies for the delays.
We have escalated your posting to a manager for urgent assistance.
Kind regards
NH
Thank you for bringing your concerns to our attention and please accept our sincere apologies for the delays.
We have escalated your posting to a manager for urgent assistance.
Kind regards
NH
UN
Unathi N's updateReviewer Update
31 Mar 2025, 14:50Thanks let’s see if they can assist to resolve?
UN
Unathi N's update31 Mar 2025, 14:50
Reviewer Update
Thanks let’s see if they can assist to resolve?
Momentum (SA)'s replyOfficial
31 Mar 2025, 14:53Thank you Unathi
Momentum (SA)'s reply31 Mar 2025, 14:53
Official
Thank you Unathi