Investo Nightmare

I made a disinvestment with Momentum on the 22nd of January filled out all the required paperwork and was informed it would take 5-7 days for it to be finalised,a few days later I was told there were outstanding documents which I sent through to my advisor. It is now the 3rd of February and I still have not received any payout. Each time I call client services I am transferred to another department where I am put on hold for a minimum of 10 minutes being told they are experiencing high call volumes and will attend to my call as soon as an agent is made available. For Momentum to debit my account is not a problem but to receive that same money it’s like pulling teeth,had I known it would be such a hassle to disinvest with them I would have taken investment policies with other companies. Surely it does not take close to 3 weeks to process a claim . At the rate that this is going I’ll probably only receive my investment on the 22nd of February.