Investo account unprofessionally handled

Contract number ***...I had an investo contract to save cash for 5 years and the last date of 30th March this year is matured and decided to stop it and withdraw all funds out if it,this stopping the contract which was on continuation after this date and I did not opt for it. It was then said to me that the money will be into my bank account in 7 to 9 days from the 30th. Having trusted the company for the past 5 years with my money to this date that it disappoint me this much when I need it the most gives no encouragement to return back for business.

I then now regret opening this investment accounts with them as there seems no importance of it now that I have to withdraw funds but a simple promise cannot be kept.

This is bad and I will continue to open a complaint or even a formal case against them for having failed to transfer the funds in my account within the promised date of which this affects me and those who expect from me very badly. I need no excuse for this and just want them to give my funds and leave me alone.

I am deeply disappointed by this...