Item: Momentum (SA)
Rating: 1
Author: Aaron M

AM

Aaron M's updateReviewer Update

07 Aug 2025, 10:31

I submitted my 2 pot withdrawal on 21/07/2025 and upon making a follow up, I was told they can't find it. I made follow up calls and was promised that they found it. This morning, Zanele told me a different story, that I must reapply and dropped the phone. She was so rude. Modipadi Mothiba doesn't reply to email nor make any effort as a Customer Manager to intervene. I'm considering to move my RA to another Company with a better customer service. I wish their Executive have access to this reviews and rake action against these *********** personnel or they will continue losing more clients.

AM

Aaron M's update07 Aug 2025, 10:31

Reviewer Update

I submitted my 2 pot withdrawal on 21/07/2025 and upon making a follow up, I was told they can't find it. I made follow up calls and was promised that they found it. This morning, Zanele told me a different story, that I must reapply and dropped the phone. She was so rude. Modipadi Mothiba doesn't reply to email nor make any effort as a Customer Manager to intervene. I'm considering to move my RA to another Company with a better customer service. I wish their Executive have access to this reviews and rake action against these *********** personnel or they will continue losing more clients.

Momentum (SA)'s replyOfficial

07 Aug 2025, 12:35

Dear Aaron

We are sorry about your negative experience.

Your complaint has been escalated to the relevant business area, for their urgent attention.

They will be in contact with you soon,

Kind regards,

EdB

Momentum (SA)'s reply07 Aug 2025, 12:35

Official

Dear Aaron

We are sorry about your negative experience.

Your complaint has been escalated to the relevant business area, for their urgent attention.

They will be in contact with you soon,

Kind regards,

EdB

AM

Aaron M's updateReviewer Update

07 Aug 2025, 12:39

I've lost confidence in your service and your service levels leaves a lot to be desired. I've waited for so long and been taken from pillar to post. I need to speak to one of your Executives and address this matter and see what action will be taken. Your service is worse than that of public sector.

AM

Aaron M's update07 Aug 2025, 12:39

Reviewer Update

I've lost confidence in your service and your service levels leaves a lot to be desired. I've waited for so long and been taken from pillar to post. I need to speak to one of your Executives and address this matter and see what action will be taken. Your service is worse than that of public sector.

Momentum (SA)'s replyOfficial

07 Aug 2025, 13:44

Dear Aaron

Our records indicate that you have been contacted in the meantime.

Kind regards

EdB

Momentum (SA)'s reply07 Aug 2025, 13:44

Official

Dear Aaron

Our records indicate that you have been contacted in the meantime.

Kind regards

EdB

AM

Aaron M's updateReviewer Update

07 Aug 2025, 15:07

No one contacted me. This is very disingenuous from your unreliable team. I've never been contacted by anyone from Momentum, except for me calling and holding for 20 minutes or two get no way forward. Please stop lying and take full responsibility for your incompetence. In fact, who contacted and how.

AM

Aaron M's update07 Aug 2025, 15:07

Reviewer Update

No one contacted me. This is very disingenuous from your unreliable team. I've never been contacted by anyone from Momentum, except for me calling and holding for 20 minutes or two get no way forward. Please stop lying and take full responsibility for your incompetence. In fact, who contacted and how.

Momentum (SA)'s replyOfficial

07 Aug 2025, 15:11

Aaron

You were assisted with an MSign functionality, and the withdrawal is now underway.

Regards

EdB

Momentum (SA)'s reply07 Aug 2025, 15:11

Official

Aaron

You were assisted with an MSign functionality, and the withdrawal is now underway.

Regards

EdB

Investo