1 reviews | Active since Feb 2011
Investments with Momentum: Cancellation during cooling-off period
<p>I would like to warn everyone about cancelling a policy with Momentum.</p> <p> </p> <p>I cancelled an investment policy during the cooling -off period. This was on 21 February 2017 , 6 days prior to the expected first debit order date. Money was nevertheless deducted from my bank account. Till date (3 May 2017), I have not received my money back. </p> <p>No one has been providing feedback. I have been contacting the company telephonically on a weekly basis. I have been constantly informed that I will recieve my money within 5 working days. </p> <p> </p> <p>Be careful. Rather don't sign up for anything with this company. A better option is to invest directly and eliminate the middle *********** man. </p> <p> </p>
I am sorry that you received inferior service from Momentum. To solve the problem, I can confirm that a manger will phone you shortly.
Kind Regards
Floraine van Buuren
I am sorry that you received inferior service from Momentum. To solve the problem, I can confirm that a manger will phone you shortly.
Kind Regards
Floraine van Buuren
Management attempted to contact you on your cell number earlier this morning however, you were unable to answer/attend to our call at the time. We have therefore emailed you directly.
I would also like to sincerely apologise for the delay in the processing and refunding of your investment premium however, can confirm that the refund has been successfully paid in your bank account today.
In the event that you need any additional information please feel free to email us directly.
Kind regards
Natasha
Management attempted to contact you on your cell number earlier this morning however, you were unable to answer/attend to our call at the time. We have therefore emailed you directly.
I would also like to sincerely apologise for the delay in the processing and refunding of your investment premium however, can confirm that the refund has been successfully paid in your bank account today.
In the event that you need any additional information please feel free to email us directly.
Kind regards
Natasha
