JM
Jade M
1 reviews | Active since Dec 2021
03 Jan 2025, 10:23
Investment withdrawal worst service
Worst support and experience ever. Turnaround time is 10days according to momentum but up until today I am still waiting for my money to be paid out.
I’ve send all relevant documents as requested from them. I had 3 different people emailing me responded to all of them. Every-time you phone the call centre they give different versions. I will for sure move away from momentum, worst service ever, definitely not worth it to let them work with your money.
Helpful (0)
Replies (3)0
Replies (3)
Momentum (SA)'s replyOfficial
03 Jan 2025, 10:35Thank you, Jade.
We will escalate your posting in order to receive urgent assistance.
We will escalate your posting in order to receive urgent assistance.
Momentum (SA)'s reply03 Jan 2025, 10:35
Official
Thank you, Jade.
We will escalate your posting in order to receive urgent assistance.
We will escalate your posting in order to receive urgent assistance.
Momentum (SA)'s replyOfficial
03 Jan 2025, 12:27Good day
Thank you for your posting.
We have different divisions within the company and in order to refer the matter to the correct department for assistance, we do require a policy or identity number. Please add this information under a private reply.
Thank you
NH
Thank you for your posting.
We have different divisions within the company and in order to refer the matter to the correct department for assistance, we do require a policy or identity number. Please add this information under a private reply.
Thank you
NH
Momentum (SA)'s reply03 Jan 2025, 12:27
Official
Good day
Thank you for your posting.
We have different divisions within the company and in order to refer the matter to the correct department for assistance, we do require a policy or identity number. Please add this information under a private reply.
Thank you
NH
Thank you for your posting.
We have different divisions within the company and in order to refer the matter to the correct department for assistance, we do require a policy or identity number. Please add this information under a private reply.
Thank you
NH
Momentum (SA)'s replyOfficial
03 Jan 2025, 12:41Dear Jade
I received confirmation that the payment has been made, and confirmation thereof has been emailed to you.
Kind regards
NH
I received confirmation that the payment has been made, and confirmation thereof has been emailed to you.
Kind regards
NH
Momentum (SA)'s reply03 Jan 2025, 12:41
Official
Dear Jade
I received confirmation that the payment has been made, and confirmation thereof has been emailed to you.
Kind regards
NH
I received confirmation that the payment has been made, and confirmation thereof has been emailed to you.
Kind regards
NH