KB
Khanya B
1 reviews | Active since Aug 2017
15 Jan 2025, 08:01
Investment claim
I have been sent from pillar to post after my mother's death. It has now been almost 6 months and my case handler, Mark, even made as if I'm not talking to him yesterday although I could hear his voice.
Is this the service I should expect from Momentum? I am very disappointed and I think I will rather go through the Ombudsman from here on.
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Replies (2)0
Replies (2)
Momentum (SA)'s replyOfficial
15 Jan 2025, 08:19Dear Khanya
Thank you for your posting.
In order to escalate the matter to the correct department for assistance, please provide us with the members identity number, and full names and surname please.
You may add this information under a private reply.
Thank you
Kind regards
NH
Thank you for your posting.
In order to escalate the matter to the correct department for assistance, please provide us with the members identity number, and full names and surname please.
You may add this information under a private reply.
Thank you
Kind regards
NH
Momentum (SA)'s reply15 Jan 2025, 08:19
Official
Dear Khanya
Thank you for your posting.
In order to escalate the matter to the correct department for assistance, please provide us with the members identity number, and full names and surname please.
You may add this information under a private reply.
Thank you
Kind regards
NH
Thank you for your posting.
In order to escalate the matter to the correct department for assistance, please provide us with the members identity number, and full names and surname please.
You may add this information under a private reply.
Thank you
Kind regards
NH
Momentum (SA)'s replyOfficial
15 Jan 2025, 08:33Thank you very much for the feedback. We are escalating the complaint to the fund manager for assistance.
Momentum (SA)'s reply15 Jan 2025, 08:33
Official
Thank you very much for the feedback. We are escalating the complaint to the fund manager for assistance.