Insensitive to clients

I have been retrenched from work since end of August 2020, the only communication I received from Momentum was acknowledgment of receipt of documentation from my company on the 13th of September, I have been following up for the last two weeks on my claim with no accurate or zero response, either that or I stay holding the line for more than an hour until I run of airtime, I have spent more than R300 on airtime trying to get an update. I have ran out of excuses to my creditors, my kids have been kicked out of school, I have to borrow money to buy food and electricity, I am psychologically and emotionally drained, this is so pathetic.