1 reviews | Active since Jul 2011
Insensitive & ***********
On the 30th Jan I requested a retirement annuity payout. I spoke to Raymond (***) this morning & urged him to assist with speeding up the payout because of how desperately I need the funds. I asked if the payout could happen today & he said yes. He assured me he would email a request but did nothing.
I called back 16:20 & spoke to Matsela Kgomo who said I can only get it on Wednesday 14th Feb, the soonest. She told me he only made notes but made no request for a payout.
I know I may not have millions of Rands but that shouldn't matter. I'm also deserving of decent treatment.
I would like to thank you for bringing this matter to our attention.
It is unfortunate that you have not had a favourable service experience and would like to apologise for that. We are busy investigating the matter and will provide feedback soon.
Kind regards
CK
Best regards,
I would like to thank you for bringing this matter to our attention.
It is unfortunate that you have not had a favourable service experience and would like to apologise for that. We are busy investigating the matter and will provide feedback soon.
Kind regards
CK
Best regards,
We are truly sorry that incorrect information was initially provided to you on 12 February 2018. Regretably we could only apply for the tax directive on 12 February 2018 due to the proceeds only received on the noted date. We have not yet received feedback or the directive from SARS. We will however arrange for the urgent payment of proceeds, once the SARS directive is received.
Our sincere apology for this unforeseen delay in finalising your cancellation request.
Kind regards
CK
Best regards,
We are truly sorry that incorrect information was initially provided to you on 12 February 2018. Regretably we could only apply for the tax directive on 12 February 2018 due to the proceeds only received on the noted date. We have not yet received feedback or the directive from SARS. We will however arrange for the urgent payment of proceeds, once the SARS directive is received.
Our sincere apology for this unforeseen delay in finalising your cancellation request.
Kind regards
CK
Best regards,
Thank you for the outstanding document received today. Payment on the net proceeds have now been deposited into your nominated bank account and it should reflect by midnight, tonight.
Kind regards
CK
Best regards,
Thank you for the outstanding document received today. Payment on the net proceeds have now been deposited into your nominated bank account and it should reflect by midnight, tonight.
Kind regards
CK
Best regards,