Inefficient Process

Title: Disappointed with Unacceptable Delays and Poor Service

I am extremely disappointed with the handling of my withdrawal process with Momentum. I initiated this process on 1 November 2024 and was assured the payout would be completed within 14 working days. Despite following up multiple times, no meaningful progress has been made.

Last week, I was informed the funds were being disinvested. However, upon following up again today, 19 November 2024, I was told that the October contribution is still pending, and no further action has been taken. This is utterly unacceptable.

The lack of communication, unprofessional handling, and repeated delays are shocking and reflect poorly on Momentum’s reputation. Customers should not have to endure such inefficiency and incompetence from a company of this stature.

I demand immediate action to resolve this matter. I expect: 1. An urgent escalation of my claim. 2. A clear and detailed explanation for these unreasonable delays. 3. A firm and transparent timeline for the completion of my withdrawal process.

Momentum’s failure to provide reliable service is both frustrating and deeply disappointing. I hope this complaint will prompt swift and decisive action to restore confidence in your processes.