Inefficient/poor service - my inconvenience

I was trying to complete my e-filing for SARS and discovered that there was a duplicate IRP5 listed from Momentum. It took several days and a great deal of frustration on the phone with the SARS call centre before I was informed that it was an error from Momentum's side and that only Momentum could take down the duplicate IRP5. I estimate I spent at least 5 hours last week trying to sort this out.<br> <br> I first contacted Momentum on Thursday 16 July and spoke to Sihle and explained what the problem was. Sihle promised to contact me - I called this morning and Sihle said she had apparently called me on Thursday to provide feedback and had left a message. She then informed me that although Momentum have rectified THEIR ERROR - the duplicate IRP5 will not be removed till August - because it only happens at month end on SARS side - this delays my e-filing by another 3 weeks! I am angry and frustrated at Momentum's inefficiency and the fact that their inefficiency has meant a delay in my ability to file my SARS return.