Inefficiency and delayed payments

I am horrified at the total inefficiency and continued errors and lack of action in processing my one third retirement annuity payout - which is not a very large sum. I do hope "heads are going to roll" and that some proof of disciplinary action is apparent. In this electronic age, the company was unable to apply for a tax directive online and when they did eventually apply for the directive, app**** for the incorrect amount and proceeded to make promises as regards funds being transfered into my bank account. I have just been notified that 10% of the actual value of the one third has been transfered. I cannot believe this !!! I now have a promise that I will receive the funds tomorrow. Or, is this another diversion ? My only other comment, fortunately I did not re-invest with the company.