INEFFECTIVE SYSTEM SUPPORT STRUCTURES, AND POORLY TRAINED STAFF

I have tried for the last two weeks, to link two individual products, onto my on-line profile. Only one product is shown, but not the other. I have phoned the call center numerous times, but have been given the "run around". Each time different information has been requested, to link the products. I supply the requested information, but still no action is taken. I was provided with the website support telephone number, but the system says, that they value you as a customer, but due to high demand, all their technicians are busy, but will be available shortly. Then, the line cuts off. I have also e-mailed website support, but still no action is taken. I am totally frustrated, irritated, and angry.