Incorrect item delivered, failure to take responsibilty.

I ordered a Garmin Fenix 5X on the 23rd of October, on the 30th of October the parcel got delivered by Dawn Wing. Upon my surprise when I opened the parcel it was the standard Garmin Fenix 5 (not X) that was sent. I sent an e-mail that same evening stating that it was the incorrect item sent and that this specific product is R3000 cheaper than the one I ordered.

I have called Momentum each business day from the 31st of October but the feedback I received was minimal. The 2nd of November I sent an e-mail again which I was said the matter was escalated to Divan Strydom. I have also never received any feedback from him. This morning I receive an e-mail that according to the warehouse that they did indeed send the correct parcel indicating that I am untruthful!

I would like to warn all users of the Multiply platform not to make use of their services because of their lack of support.

I am currently waiting for a picking slip or delivery note from their warehouse since I never even received a formal invoice along with my delivery hoping to prove them wrong.

All I want is the product I ordered, that's it!