incorrect information

I have a multiply membership with virgin active and your websites says that if i visited the gym 13 times and over per month i will get an 80% discount on my Gym fees, however i was only given a 60% discount on my membership fees and i had to pay more <br> <br> and secondly no one seems to be answering the phone on the call centre. i tried calling 3 times and holding on for 10 mins and hanging up.<br> <br>