Incorrect amount debited

Joined Planet fitness in January 2015 was told I would pay R199 with Momentum ,spoke to Judy at Momentum 08/01/2015 she said R199 will be my monthly deduction which was not the case ! Spoke to Thato on 10/02/2015, Thato confirmed that I was supposed to pay R199 and will be refunded ! Requested an email confirmation of the call which I never got . Spoke to Unathi on 12/02/2015 she was trying to assist but didn't get back to me as she said ! Called again on 13/02/2015 Unathi passed me back to Thato ,who told me the price was not incorrect , which contradicts the conversation on the 10/02/2015 were he said Momentum was at fault ! Not get any joy out of Momentum Multiply ill trained rude staff (Thato) Its not my fault if momentum staff cannot use a calculators! Momentums listen to the calls on those dates