AT
Abri T

1 reviews | Active since Sept 2011

13 Jun 2018, 08:14

*********** to read, listen or write!

Can you believe it. Write an email to make Change of Residence Address, Stop 5% annual increase, id number, etc., call me to confirm, then get new documentation which is wrong!. What else must I do, if written and telephonic confirmation, still goes wrong! I suppose, the people did not pass school and cannot read or write and that for a company that works with policies, Life Insurance, etc.

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Replies (5)
Momentum (SA)
Momentum (SA)'s reply13 Jun 2018, 08:26
Official

Dear Mr Theart,

I appreciate you raising your concerns with us. They are indeed very disappointing and we certainly letting you down. We will investigate and I can assure you that a manager will contact you.

Kind regards,

N D'Arch

Momentum (SA)
Momentum (SA)'s reply13 Jun 2018, 08:56
Official

Dear Mr Theart,

Rikash Thakurdin, a service manager in our Myriad department, has confirmed that he has contacted you to assist you with your query.

Rikash confirmed that the necessary details have been updated.

I hope that the matter has been resolved to your satisfaction.

Kind regards,

N D'Arch

AT
Abri T's update13 Jun 2018, 09:56
Reviewer Update
Thank you for the speedy response and I am very happy with him calling. I will wait now for form about Job Title change and see after if documents are properly updated.
Momentum (SA)
Momentum (SA)'s reply13 Jun 2018, 11:23
Official

Dear Mr Theart,

Rikash has confirmed that he dispatched the form to you at 9am this morning. Please let us know if you have not received the form and would like it to be re-dispatched.

Kind regards,

N D'Arch

AT
Abri T's update13 Jun 2018, 11:37
Reviewer Update
Dear N D'Arch, I have received and will submit by tomorrow. Regards Abrie