aM
antoinette M
1 reviews | Active since Jul 2017
06 Aug 2019, 15:34
*********** Staff and Poor Service
I phoned momentum today to follow up on my claim. I spoke to Mr Solly who said they are still busy with my claim. I asked why it is taking so long; he advised that they are only sending my documents to SARS today. I asked if they are only sending my documents today because I called or it was scheduled for today. He said there is someone who is assigned to the claim but they have not attended to it as yet he will escalate the claim. If I did not call momentum today my claim would still be unattended to and I am not even sure if they are attending to it now. Momentum is *********** and they should be ashamed of their stuff because this claim has been sent weeks ago.
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Replies (2)
Momentum (SA)'s replyOfficial
06 Aug 2019, 15:38Thank you for taking the time to inform us of your concerns. The matter has been escalated to Funds At Work for their urgent attention.
Kind regards
CK
Kind regards
CK
Momentum (SA)'s reply06 Aug 2019, 15:38
Official
Thank you for taking the time to inform us of your concerns. The matter has been escalated to Funds At Work for their urgent attention.
Kind regards
CK
Kind regards
CK
Momentum (SA)'s replyOfficial
07 Aug 2019, 08:04Good Day
The claim was received on 29 July with a withdrawal date of 30 July, the case is at claim payment stage.
The turnaround time is 26 working days therefore this is well within the turnaround time.
I assure you that we pride ourselves in the service that we give to our members and confirm that when you called the claim was in progress.
Regards
Sue
The claim was received on 29 July with a withdrawal date of 30 July, the case is at claim payment stage.
The turnaround time is 26 working days therefore this is well within the turnaround time.
I assure you that we pride ourselves in the service that we give to our members and confirm that when you called the claim was in progress.
Regards
Sue
Momentum (SA)'s reply07 Aug 2019, 08:04
Official
Good Day
The claim was received on 29 July with a withdrawal date of 30 July, the case is at claim payment stage.
The turnaround time is 26 working days therefore this is well within the turnaround time.
I assure you that we pride ourselves in the service that we give to our members and confirm that when you called the claim was in progress.
Regards
Sue
The claim was received on 29 July with a withdrawal date of 30 July, the case is at claim payment stage.
The turnaround time is 26 working days therefore this is well within the turnaround time.
I assure you that we pride ourselves in the service that we give to our members and confirm that when you called the claim was in progress.
Regards
Sue