*********** service

After cancelling my contract with Momentum Multiply, as I was moving overseas, I was assured in writing that my Virgin Active contract would be terminated along with the multiply contract. 2 months later and I was still being charged gym fees. After multiple emails and phone-calls and agents constantly telling me they would resolve the issue I am still awaiting further feedback. Every time you receive a reply to an email it is from a new agent who asks for the same information and you end up being led in circles with false promises of the situation being rectified I was planning to re-join Momentum after working abroad for the year but will definitely not after this ordeal that has lasted over the last 2 months and I am still awaiting the refund of over R1000