1 reviews | Active since Nov 2018
*********** people can’t change banking details for last 3 MONTHS
How many times do I have to phone AND e-mail you to change my banking details????? I now have to keep my old banking account open for the last 3 months JUST FOR YOU because you are to *********** to follow an instruction!! I have phoned, send mails and my new bank has requested the change.
Everytime I phone your staff inform me that they can see that I have requested a change but for SOME or OTHER reason it was not done they will escalate it!!! This is costing me bank charge because of your useless service!! Are you prepared to pay it?
Is there ANYONE that actually knows how to change it??? I can not keep a bank account open for one service provider because they don’t know what they are doing. Old Mutual has changed it the same day it was requested.
Please sort your system out and just change it!! If I knew your service was so terrible I would have NEVER used you!!!
Dear Ms Prinsloo
Your frustration is understandable !
We are busy with the update and will provide the relevant confirmation once this has been completed.
My sincere apologies for the service level that was extended in this instance.
Kind regards
EdB
Dear Ms Prinsloo
Your frustration is understandable !
We are busy with the update and will provide the relevant confirmation once this has been completed.
My sincere apologies for the service level that was extended in this instance.
Kind regards
EdB
Dear Ms Prinsloo
The banking details have been updated as requested.
A confirmation letter of the update is on its way to you.
Kind regards
EdB
Dear Ms Prinsloo
The banking details have been updated as requested.
A confirmation letter of the update is on its way to you.
Kind regards
EdB