*********** Customer service

I sent a claims application to Momentum in June this year to no reply. In September they requested further documents, which I provided in October. Still no reply from them on the outcome. Finally I sent a formal dispute to them 3 weeks ago and nobody responds, except the regular, "We acknowledge receipt..." email promising me someone will contact me in 48 hours. Guess what? Nobody contacts me again. Finally, I sent an email last week stating my intention to go to the Ombudsman, and then the assessor says " I've forwarded your email to the senior assessor." That was a week ago, guess what, no reply from the senior assessor. My broker has been contacted during this period and even she has not been given any reply from Momentum. This has not been the first time that Momentum has been so delayed in replying to me. It has happened to me on other occasions, and I have proof of those incidents too. How and why do we have to tolerate incompetence?