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alunwmarchant A
1 reviews | Active since Jul 2014
25 Apr 2022, 08:13
*********** and a bunch of charlatans
This useless bunch pay my mother’s monthly widows pension. They have suddenly reduced this payment by R2500 per month. They are impossible to get hold of and do not answer the phone nor do they respond to emails. They are worse than ***********. As she is 91 years old she gets primary, secondary and tertiary tax rebates which they ignore so tax her far too much and we always get the tax back the following year. Now they seem to be erroneously taxing her even more which is impossible. I cannot get through in anyway whatsoever. I so wish my father’s company had chosen a decent pension fund than Momentum - the most useless *********** financial services I. South Africa
Helpful (0)
Replies (4)0
Replies (4)Momentum (SA)'s replyOfficial
25 Apr 2022, 08:21Dear Alun,
I appreciate you raising your concerns with us. We will investigate and request that a manager from the relevant department contact you.
Regards,
ND.
I appreciate you raising your concerns with us. We will investigate and request that a manager from the relevant department contact you.
Regards,
ND.
Momentum (SA)'s reply25 Apr 2022, 08:21
Official
Dear Alun,
I appreciate you raising your concerns with us. We will investigate and request that a manager from the relevant department contact you.
Regards,
ND.
I appreciate you raising your concerns with us. We will investigate and request that a manager from the relevant department contact you.
Regards,
ND.
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alunwmarchant A's updateReviewer Update
25 Apr 2022, 08:37I’ll believe it when I see it. I can pretty much guarantee that I won’t hear from anyone at all. Your inability to answer your phone is astounding when I phoned at 08:01 the queue was already so long I was left holding for over half an hour before leaving my details which, again, I’m pretty sure will be ignored. You are *****ing money from an extremely frail 91 year woman - I hope you derive some satisfaction from doing this you amoral ***********s.
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alunwmarchant A's update25 Apr 2022, 08:37
Reviewer Update
I’ll believe it when I see it. I can pretty much guarantee that I won’t hear from anyone at all. Your inability to answer your phone is astounding when I phoned at 08:01 the queue was already so long I was left holding for over half an hour before leaving my details which, again, I’m pretty sure will be ignored. You are *****ing money from an extremely frail 91 year woman - I hope you derive some satisfaction from doing this you amoral ***********s.
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alunwmarchant A's updateReviewer Update
25 Apr 2022, 12:02I was called by a woman (I didn’t catch her name unfortunately) who was extremely understanding and sympathetic. She is credit to Momentum. I have been put through to the correct department and the issue is resolvable. I was extremely frustrated hence my very negative review but after this experience I would upgrade the service to 5 stars - her attitude was superb and extremely efficient
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alunwmarchant A's update25 Apr 2022, 12:02
Reviewer Update
I was called by a woman (I didn’t catch her name unfortunately) who was extremely understanding and sympathetic. She is credit to Momentum. I have been put through to the correct department and the issue is resolvable. I was extremely frustrated hence my very negative review but after this experience I would upgrade the service to 5 stars - her attitude was superb and extremely efficient
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alunwmarchant A's updateReviewer Update
29 Apr 2022, 15:21This document that “simply needed to be completed, signed and sent” was emailed on Monday. It has NOT been actioned despite a promise of a 2 working day turnaround. It is 4 working days later and nothing has been done and no one has had the common courtesy to respond to the email.
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alunwmarchant A's update29 Apr 2022, 15:21
Reviewer Update
This document that “simply needed to be completed, signed and sent” was emailed on Monday. It has NOT been actioned despite a promise of a 2 working day turnaround. It is 4 working days later and nothing has been done and no one has had the common courtesy to respond to the email.
