incompetency at its best

<p>the first time i called Momentum was about a month ago and the service i received was out of this world. The guy i spoke to gave me the best service ever. Today i called to follow up on my claim and i was so shocked with the service, i almost fell off my chair. Firstly Sifiso answered the phone, he asked who i am, then heasked me for my id. Then he told me he cannot access my details and put me on hold for someone to help him. Next thing i was speaking to someone else. who basically told me nothing. he said he wrote down my name and contact number and he will ask the person who is dealing with my claim to call me back as they were all in a meeting. Wow, shocked for days. he basically wasted my time and airtime because i was told absolutely nothing and that someone will call me. why didnt the frist guy take my number and ask someone to call me back because he didnt help me either. I am shocked with the service and i will make sure i spread the word.</p>