Incompetence MOMENTUM

On the 19th March 2025, I visited Momentum Braamfontein where I logged a claim for a policy. The consultant was very helpful, and assisted me with the procedure on how to claim. She called the Momentum department that deals with payouts I presume, and I spoke to Phemelo who assisted me further. Phemelo then advised me that she would be sending my documents to the Braamfontein branch consultant that was assisted me initially. I asked Phemelo what the procedure was once all my documents were in order. she advised me that the payout would take between 5-7 business days. After completing the relevant forms the Braamfontein agent scanned and emailed my documents back to Phemelo, who would do the rest to enable my payout.

Today is the 9th of April 2025, and I have had no feedback from Momentum. Firstly, I drove around Johannesburg CBD for nearly an hour trying to find the branch as indicated by Google, only to find the branch had closed. Secondly I am unable to contact Momentum as they don't have a dedicated line for my query. I went online and could only find information on new products. Then I downloaded their app which was just as unhelpful. Further I tried to get them to call me back via their call back option also still waiting.

When I spoke to Phemelo I told her that the money would go towards an eye operation that I desperately need and cannot afford without this money as I am unemployed and the state hospitals have a 2 year waiting period, making my payout all the more urgent as my eyesight is declining fast.

I am at a loss for words at the incompetency of all these insurance companies, who are very eager to take my money but very slow in paying out.

I am unhappy that I have tried several ways of trying to contact these people with no positive outcome.