Incompetant bunch of idiot.

Well where do I start, I have been waiting since December 2015 for Momentum/Multiply to just switch from my husband's multiply to mine!!!! OMW!!! My broker helped me with no luck and I even spoke to the call centre promising me to phone me, we'll you guessed it, they never did!! Now we want to gym 01/02/2016 and Key West Virgin Active says our membership is cancelled! I can't help thinking what if I have waisted 2 months of waiting for \such a reputable company\" where my husband could have just went along with discovery. I feel very disappointed and embarrassed, so if I don't get any joy and this problem is not resolved and Momentum/Multiply refunds me my joining fee for a second time at the gym we will be joining Discovery! I pay for life cover and still have not received my policy number or any post in fact! "