LG
Leigh G
1 reviews | Active since Jan 2025
08 Jan 2025, 10:58
Inadequate services from Momentum
Submitted my claim in October and now it’s January. Each time I phone they say that there is an issue. Someone made a mess of my last contribution. How is that my problem? Waiting 3 months for your money is pathetic. People make financial obligations when they know funds are coming but how can we all have secure financial support from this company when people cannot do their jobs? I have used social media to voice my concerns but I don’t think they care.
I am so disappointed by the service. I am not sure what these people do and it’s almost like you have to beg for your money which is not right.
Pathetic service and a useless company. Honestly they should be ashamed of the level of service that come from their administration team. Sies.
Helpful (0)
Replies (7)0
Replies (7)
Momentum (SA)'s replyOfficial
08 Jan 2025, 11:03Dear Ms. Gounden,
Thank you for your post. We have referred the matter to the Fund Administrator for further assistance.
Regards,
ND
Thank you for your post. We have referred the matter to the Fund Administrator for further assistance.
Regards,
ND
Momentum (SA)'s reply08 Jan 2025, 11:03
Official
Dear Ms. Gounden,
Thank you for your post. We have referred the matter to the Fund Administrator for further assistance.
Regards,
ND
Thank you for your post. We have referred the matter to the Fund Administrator for further assistance.
Regards,
ND
LG
Leigh G's updateReviewer Update
08 Jan 2025, 11:09Thank you
As much as I appreciate that. I already know that nothing is going to happen. It will be a miracle if anything happens to be honest. But thanks for trying I guess!
As much as I appreciate that. I already know that nothing is going to happen. It will be a miracle if anything happens to be honest. But thanks for trying I guess!
LG
Leigh G's update08 Jan 2025, 11:09
Reviewer Update
Thank you
As much as I appreciate that. I already know that nothing is going to happen. It will be a miracle if anything happens to be honest. But thanks for trying I guess!
As much as I appreciate that. I already know that nothing is going to happen. It will be a miracle if anything happens to be honest. But thanks for trying I guess!
LG
Leigh G's updateReviewer Update
17 Jan 2025, 12:51Still waiting for the claim to be submitted to SARS after waiting a whole week.
After I thought there might be some hope, the people are still sleeping and not doing their jobs.
I’ve been told almost a week ago that we waiting for someone to submit to SARS and that person still hasn’t done it.
Do you guys do this on purpose? Not doing your job is so useless and it seems like you have to wait further months even after funds are disinvested. No man. People wake up and do your jobs. I call everyday and it’s the same story. This is becoming tiresome and going to the ombudsman might be the next solution here.
After I thought there might be some hope, the people are still sleeping and not doing their jobs.
I’ve been told almost a week ago that we waiting for someone to submit to SARS and that person still hasn’t done it.
Do you guys do this on purpose? Not doing your job is so useless and it seems like you have to wait further months even after funds are disinvested. No man. People wake up and do your jobs. I call everyday and it’s the same story. This is becoming tiresome and going to the ombudsman might be the next solution here.
LG
Leigh G's update17 Jan 2025, 12:51
Reviewer Update
Still waiting for the claim to be submitted to SARS after waiting a whole week.
After I thought there might be some hope, the people are still sleeping and not doing their jobs.
I’ve been told almost a week ago that we waiting for someone to submit to SARS and that person still hasn’t done it.
Do you guys do this on purpose? Not doing your job is so useless and it seems like you have to wait further months even after funds are disinvested. No man. People wake up and do your jobs. I call everyday and it’s the same story. This is becoming tiresome and going to the ombudsman might be the next solution here.
After I thought there might be some hope, the people are still sleeping and not doing their jobs.
I’ve been told almost a week ago that we waiting for someone to submit to SARS and that person still hasn’t done it.
Do you guys do this on purpose? Not doing your job is so useless and it seems like you have to wait further months even after funds are disinvested. No man. People wake up and do your jobs. I call everyday and it’s the same story. This is becoming tiresome and going to the ombudsman might be the next solution here.
Momentum (SA)'s replyOfficial
17 Jan 2025, 12:57Thank you, your comments have been referred to the Retirement Administrators.
Momentum (SA)'s reply17 Jan 2025, 12:57
Official
Thank you, your comments have been referred to the Retirement Administrators.
LG
Leigh G's updateReviewer Update
23 Jan 2025, 15:17Good day
I have been informed of another query now. All these months have gone by and I feel like I am being ignored and not treated like a valued member.
After all of this I have gone to a national radio station as well as social media. I think people deserve to know how useless this team is.
By the end of the week, I will have to take legal action against momentum.
Thanks
I have been informed of another query now. All these months have gone by and I feel like I am being ignored and not treated like a valued member.
After all of this I have gone to a national radio station as well as social media. I think people deserve to know how useless this team is.
By the end of the week, I will have to take legal action against momentum.
Thanks
LG
Leigh G's update23 Jan 2025, 15:17
Reviewer Update
Good day
I have been informed of another query now. All these months have gone by and I feel like I am being ignored and not treated like a valued member.
After all of this I have gone to a national radio station as well as social media. I think people deserve to know how useless this team is.
By the end of the week, I will have to take legal action against momentum.
Thanks
I have been informed of another query now. All these months have gone by and I feel like I am being ignored and not treated like a valued member.
After all of this I have gone to a national radio station as well as social media. I think people deserve to know how useless this team is.
By the end of the week, I will have to take legal action against momentum.
Thanks
LG
Leigh G's updateReviewer Update
29 Jan 2025, 10:46Again, another week has passed and Momentum continues to disappoint.
My claim has now been sent to IT and Nolwazi has been following up with them with no feedback. How long are we going to wait for IT now???
I have had about 5 queries on my claim since it’s been logged and it takes months for people to actually do what is required of them. I am utterly disappointed and frustrated with Momentum right now.
Wake up Momentum, seriously.
My claim has now been sent to IT and Nolwazi has been following up with them with no feedback. How long are we going to wait for IT now???
I have had about 5 queries on my claim since it’s been logged and it takes months for people to actually do what is required of them. I am utterly disappointed and frustrated with Momentum right now.
Wake up Momentum, seriously.
LG
Leigh G's update29 Jan 2025, 10:46
Reviewer Update
Again, another week has passed and Momentum continues to disappoint.
My claim has now been sent to IT and Nolwazi has been following up with them with no feedback. How long are we going to wait for IT now???
I have had about 5 queries on my claim since it’s been logged and it takes months for people to actually do what is required of them. I am utterly disappointed and frustrated with Momentum right now.
Wake up Momentum, seriously.
My claim has now been sent to IT and Nolwazi has been following up with them with no feedback. How long are we going to wait for IT now???
I have had about 5 queries on my claim since it’s been logged and it takes months for people to actually do what is required of them. I am utterly disappointed and frustrated with Momentum right now.
Wake up Momentum, seriously.
Momentum (SA)'s replyOfficial
29 Jan 2025, 11:39Dear Leigh
Thank you for your message. I have forwarded your message to the fund managers.
Kind regards
Mvdm
Thank you for your message. I have forwarded your message to the fund managers.
Kind regards
Mvdm
Momentum (SA)'s reply29 Jan 2025, 11:39
Official
Dear Leigh
Thank you for your message. I have forwarded your message to the fund managers.
Kind regards
Mvdm
Thank you for your message. I have forwarded your message to the fund managers.
Kind regards
Mvdm