I'm really disappointed in they're Deathclaims, It's been now 4years that I've been struggling with them to pay-out my Life Partners retirement annuity death claim, they don't answer phone calls , don't respond and don't provide proper communication, eve

I'm really disappointed in they're Deathclaims, It's been now 4years that I've been struggling with them to pay-out my Life Partners retirement annuity death claim, they don't answer phone calls , don't respond and don't provide proper communication, even after decision was reached by Board of trustees, such a frustration, as nobody cares about service and the promise made to be there for your loved one's when you're no longer there, it's really sad. I've send another request and complaint, but not even an acknowledgment of complaint and request received. Next step will have to be the Insurance Ombud