*******ly Debited!

I am a brand new Momentum client - as of the 1st of Feb to be exact. I started the change over process with documents etc. in December last year to avoid any potential issues. Firstly Momentum Multiply was unable to get my application correct as they said I had incomplete forms - upon checking forms they were 100% complete & Multiply admitted it was their mistake for missing that. My company is covering my medical aid & Multiply fee which was clearly stated on my forms as well as a company letterhead from my FM stating it was to go through the company. Multiply debited me 2 months worth of fees yesterday, NOWHERE on my forms did I give them permission to debit my account! I have called the call centre & spoken to the most useless & unhelpful staff - none of them know what to do! Debiting my bank account is ******* as I did not sign permission! How can it take 2 months to complete an application & then still get it wrong! This is making me regret my migration to Momentum!