Ignoring complaints

Gym discounts. Since the cyber attack in April that rendered Virgin Active's attendence system inactive my visits from April still have not been updated and I lost half of my health returns. VA has confirmed that the visits will not be updated as multiply has stated that will average the visits. Since April I've been messaging multiply on WhatsApp. They refuse to attend to the matter and then simply ignore my follow up messages. I regret having signed with them.