1 reviews | Active since Sept 2023
If you want to get Life Insurance, DO NOT use Momentum.
My dad passed on last year October, we did the claim same time but it is almost a year now and still no payout. They promised we would receive it in April but it is almost October again now and nothing. My 8 year old sister was even suspended from school due to fees not being paid, my younger brother also had to take an unplanned gap year. They do not bother to update us, and when we call to find out what's going on the "person in charge of our claim is not available" and they promise to get them to call us back, which they NEVER do. I am the one literally running after them DAILY. Went as far as emailing the manager, thinking things would change but nothing. The fact that they were still asking for my dad's ID copy just over a month ago blew my mind, what were they doing the entire time? Worse, in the last email they just responded to they said there is a possibility of an "underpayment", I mean, are we being ****med or what??
As there are various business units within the company, the information you provided does not indicate the relevant business area your late father's contract resorted to. Can you please provide his initials, surname, identification number and / or policy number, or person you spoke to, and we will escalate the matter accordingly.
Thank you,
EdB
As there are various business units within the company, the information you provided does not indicate the relevant business area your late father's contract resorted to. Can you please provide his initials, surname, identification number and / or policy number, or person you spoke to, and we will escalate the matter accordingly.
Thank you,
EdB
The matter has been referred to the relevant fund manager.
Thank you for your response received,
Kind regards
EdB
The matter has been referred to the relevant fund manager.
Thank you for your response received,
Kind regards
EdB
