SC
Shaun C

1 reviews | Active since Aug 2011

02 Feb 2018, 21:25

If I Cancel and you still bill me isn't that *****ing?

We have send through a request on 12/5/17 to cancel out multiply premium subscription. Momentum rep**** indicating "30 days’ notice period on request of cancellation". It now Feb 2018, you still billing me but my subscription has changed that I don't get rewards. So Momentum is *****ing from me.

0
Replies (2)
Momentum (SA)
Momentum (SA)'s reply05 Feb 2018, 09:23
Official

Thank you for taking the time to inform us of your concerns. It was referred to our Escalation Specialist team and a representative will be in contact with you shortly.

Kind regards

CK

Momentum (SA)
Momentum (SA)'s reply06 Feb 2018, 08:49
Official

We are truly sorry for the administrative oversight. I received confirmation that the cancellation has now been processed and the relevant months premiums refunded to you. Confirmation was also provided per e-mail.

Kind regards

CK