*****IC ASSESSOR
<p>I need a valid contact & email to complain about the assesor Max Leaka appointed to my Bedridden Disability claim please? I submitted this claim and three others to other Insurers during Jan 2016. The other claims were paid out in full BUT Max Leaka's selective understanding of medical reports recons "You can walk , use your arms (although in a limited capacity). You can still see, hear and speak". He also claims the Neurologist diagnosed me with "MAJOR DEPRESSION". I intend to sue his pants off for this..... you cry in the neuro"s consultation room BECAUSE YOU ARE IN PAIN ! What entitles Max to make this assumption ? He seems to have a problem understanding Afrikaans also, This is from the Neuro's report in March 2017 : ' “ Hierdie pasient het baie ongemak en baie pyn , soveel so dat sy nie normal kan funksioneer nie” as well as “Haar rugbewegings was baie ingeperk en alle rigtings van beweging het met styfheid en pyn gepaard gegaan. Sy het wel sensasieverlies gehad oor die regterbeen en oor die L2,3 &L4 worteldisribusies. Die regterbeen opteltoets het ongemak en pyn veroorsaak bilateraal” ”My neck: “ met hierdie paravertebrale gewrigsSsrtrose wat inperking van nekbewegings veroorsaak en ook meganiese pyn”. As I can not sit or stand for longer than a couple of minutes at a time Max seems to think I can go for a walk every couple of minutes. Lying in bed for app 20 hours per day..... NOT FUNNY . </p>
I am sorry to hear that your claim experience was an unfavourable one. I have referred your posting to our claims manger who will make urgent contact with you.
Regards,
N D'Arch
I am sorry to hear that your claim experience was an unfavourable one. I have referred your posting to our claims manger who will make urgent contact with you.
Regards,
N D'Arch
Martie Labuschagne confirmed that she has discussed the claim with you yesterday, and is in the process of reviewing your claim as you already escalated the matter to her yesterday.
Please provide our claims department with a reasonable time frame in order to address your complaint.
Kind regards,
N D'Arch
Martie Labuschagne confirmed that she has discussed the claim with you yesterday, and is in the process of reviewing your claim as you already escalated the matter to her yesterday.
Please provide our claims department with a reasonable time frame in order to address your complaint.
Kind regards,
N D'Arch
I did receive a call from a very arrogant, uncouth & sarcastic woman this morning @ 09:08 trying to protect Max and the team at Momentum . I do hope the call was recorded? She made up her own version of the term "Permanently Bedridden" by stating "a person needs to be in bed 24/7 , need to be bathed, dressed and fed in bed". Her terms are NOT stated in the policy. Policy description: "Permanent Bedleend. Beteken dat die versekerde lewe bystand benodig op 'n permanente basis met aantrek, beweeglikheid en bad." Obviously requesting a medical varification which I submitted.
She also sarcastically rep**** to my comment that I was at the physiothe****** with: " Then you are not bedridden" Who does she think she is ??????? My husband took me this morning for the first time since Dec 2016 to try and get some relief because medication is of no benefit to my pain.
I also told her this matter was reported to the Ombudsman yesterday. I am now FED up of dealing with a bunch of IDIOTS under-estimating my knowledge . A Person only has to look at all the complaints about Momentum on social Media to realise the insurer is just out to obtain financial gain.
I have NEVER been spoken to by anybody from any financial institution like this morning. She clearly wanted to make me out to be an idiot ! When I requested her for me to be contacted with regard to the increase of my Disability cover to R5m as Momentum deems me to be physically able and fit, she answered "You will have to wait for the Ombudsman". I reminded her that the Ombudsman does not have to approve Momentum writing or increasing disability cover.
I will badmouth MOMENTUM as far as humanly possible on Ordinary & Social Media until proven otherwise.
I did receive a call from a very arrogant, uncouth & sarcastic woman this morning @ 09:08 trying to protect Max and the team at Momentum . I do hope the call was recorded? She made up her own version of the term "Permanently Bedridden" by stating "a person needs to be in bed 24/7 , need to be bathed, dressed and fed in bed". Her terms are NOT stated in the policy. Policy description: "Permanent Bedleend. Beteken dat die versekerde lewe bystand benodig op 'n permanente basis met aantrek, beweeglikheid en bad." Obviously requesting a medical varification which I submitted.
She also sarcastically rep**** to my comment that I was at the physiothe****** with: " Then you are not bedridden" Who does she think she is ??????? My husband took me this morning for the first time since Dec 2016 to try and get some relief because medication is of no benefit to my pain.
I also told her this matter was reported to the Ombudsman yesterday. I am now FED up of dealing with a bunch of IDIOTS under-estimating my knowledge . A Person only has to look at all the complaints about Momentum on social Media to realise the insurer is just out to obtain financial gain.
I have NEVER been spoken to by anybody from any financial institution like this morning. She clearly wanted to make me out to be an idiot ! When I requested her for me to be contacted with regard to the increase of my Disability cover to R5m as Momentum deems me to be physically able and fit, she answered "You will have to wait for the Ombudsman". I reminded her that the Ombudsman does not have to approve Momentum writing or increasing disability cover.
I will badmouth MOMENTUM as far as humanly possible on Ordinary & Social Media until proven otherwise.
Dear Mrs Humphries,
Thank you for your comments - I have taken note of the contents. As mentioned previously, Martie Labuschagne is in the process of reviewing your claim. We have informed you that the re-assessment will take time.
We will provide you with feedback when more information is available.
Kind regards,
N D'Arch
Dear Mrs Humphries,
Thank you for your comments - I have taken note of the contents. As mentioned previously, Martie Labuschagne is in the process of reviewing your claim. We have informed you that the re-assessment will take time.
We will provide you with feedback when more information is available.
Kind regards,
N D'Arch