I want my money back

The matter was not addressed accordingly , the sales consdultant who sold me the policy and messed u0p is the one that contacted me not management , I said I want this policy cancelled and all of my premiums refunded and no one has said anything about that to me so NO THE MATTER IS NOT SORTED OR ADDRESSED ACCORDINGLY AS YOU SAY , whose fault is it that Jeris did not do his job and obtain the ID numbers , again cancel and refund my premiums I refuse to accept that it can only be dove within 60 days of taking out the policy I have already paid for a year and I am ready to escalate this matter further..I want response by close of business today