I WANT MOMENTUM TO PAY MY DAUGHTER'S MONEY PLEASE, IT'S BEEN PENDING SINCE 2022.

Good day Momentum Corporate

As I am writing this message I am very angry and disappointed at the service or the lack of from Momentum (the person I have been dealing with is Janice Flank).

My daughter's father had a group life insurance with Momentum through his work place and he passed away in January 2021. The claim was initiated in 2022 however it was never finalised (I don't know why). I re-initiated the claim at the beginning of April this year however the claim has still not been paid. The form they sent in 2022 clearly stated that there will be a lumpsum pay out however when I queried payment this year they are saying this will be paid to the Trust (I don't know which trust). I don't want my daughter's money to be paid to a trust I want it to be paid to me so that I can take care of her financial needs and go our separate ways with Momentum as they have caused me soooo much stress and heart ache. I have an email from Janice which clear states that she got a go ahead from Management to pay the claim, and I called her end of May and she said she is sending the forms for payment after that she is not taking my calls when i call she is always busy in meetings or lunch and promisses to call me back but she never does. Today I call again and she put me on hold and dropped the call I called again someone else answered and I requested to speak to a manager but the call dropped again.

PLEASE JUST PAY MY DAUGHTER'S MONEY BECAUSE i AM STRUGGLING SOMETIMES i DON'T EVEN HAVE MONEY FOR HER TO GO TO SCHOOL BUT HER FATHER PROVIDED FOR HER.