I have been calling ...

Item: Momentum (SA)
Rating: 1
Author: pearl M

I have been calling to find out about my claim at momentum for the past 3 weeks, I found out that the administrator processing my claim goes by the name of Dakalo and I have been calling and leaving messages for her because the other agents tell me that she's the one who can give me a proper feed back but everytime I call I can not get a hold of her and she doesn't even have the decency to return my call, the last two agents told me they would send her a message asking her to call me back but she never does, it's so unprofessional and rude to be part of such a big company yet they fail to attend to their clients I'm honestly disappointed with the level of service received its a pity the lowest star rate is 1 if I could go lower I would.

Helpful (0)

Replies (1)

Momentum (SA)'s replyOfficial

14 Sept 2021, 08:23

Thank you for bringing this unfortunate situation to our attention. We always aim to deliver the best service and unfortunately you did not have a positive service experience. I could not trace your policy/contract with the information you provided in your posting. I've sent a separate e-mail to you requesting additional information and I kindly request that you respond to my e-mail with the requested information which will allow me the opportunity to investigate your concerns and provide feedback to you.

Kind regards
CK

Momentum (SA)'s reply14 Sept 2021, 08:23

Official