SY
Simphiwe Y
1 reviews | Active since Jan 2024
06 Mar 2024, 10:10
I have a case with M...
I have a case with Momentum Insurance company,it almost a year since the deceased passed and they have not paid our money
Helpful (0)
Replies (8)0
Replies (8)
Momentum (SA)'s replyOfficial
06 Mar 2024, 10:21Dear Simphiwe
Thank you for informing us of your concerns however, we are unable to assist you without a policy or identity number of the policyholder. We do require this information in order to escalate the matter to the correct department for assistance.
Kind regards
NH
Thank you for informing us of your concerns however, we are unable to assist you without a policy or identity number of the policyholder. We do require this information in order to escalate the matter to the correct department for assistance.
Kind regards
NH
Momentum (SA)'s reply06 Mar 2024, 10:21
Official
Dear Simphiwe
Thank you for informing us of your concerns however, we are unable to assist you without a policy or identity number of the policyholder. We do require this information in order to escalate the matter to the correct department for assistance.
Kind regards
NH
Thank you for informing us of your concerns however, we are unable to assist you without a policy or identity number of the policyholder. We do require this information in order to escalate the matter to the correct department for assistance.
Kind regards
NH
Momentum (SA)'s replyOfficial
06 Mar 2024, 13:35Thank you for the feedback, we will escalate the matter to Momentum Retirement Administrators for assistance.
Momentum (SA)'s reply06 Mar 2024, 13:35
Official
Thank you for the feedback, we will escalate the matter to Momentum Retirement Administrators for assistance.
SY
Simphiwe Y's updateReviewer Update
06 Mar 2024, 13:48Should I show you as how many times I have been sending emails and got the same response over and over again,should I?I am really fed up now.
SY
Simphiwe Y's update06 Mar 2024, 13:48
Reviewer Update
Should I show you as how many times I have been sending emails and got the same response over and over again,should I?I am really fed up now.
Momentum (SA)'s replyOfficial
06 Mar 2024, 14:02The matter has been escalated.
Momentum (SA)'s reply06 Mar 2024, 14:02
Official
The matter has been escalated.
SY
Simphiwe Y's updateReviewer Update
06 Mar 2024, 14:26I am not going anywhere until this matter get solved,I will keep writing everyday.Its within their rights to get what is due to them and as an adult I will keep nagging until am satisfied and the matter get solved because their father(the deceased)trusted me when it come to the matter of knowledge.
SY
Simphiwe Y's update06 Mar 2024, 14:26
Reviewer Update
I am not going anywhere until this matter get solved,I will keep writing everyday.Its within their rights to get what is due to them and as an adult I will keep nagging until am satisfied and the matter get solved because their father(the deceased)trusted me when it come to the matter of knowledge.
Momentum (SA)'s replyOfficial
06 Mar 2024, 14:40Noted as stated the matter has been escalated.
Momentum (SA)'s reply06 Mar 2024, 14:40
Official
Noted as stated the matter has been escalated.
Momentum (SA)'s replyOfficial
08 Mar 2024, 08:15Simphiwe your comments has been referred to the fund manager at MRA.
Momentum (SA)'s reply08 Mar 2024, 08:15
Official
Simphiwe your comments has been referred to the fund manager at MRA.
Momentum (SA)'s replyOfficial
18 Mar 2024, 15:31We have again referred your posting for assistance to MRA.
Momentum (SA)'s reply18 Mar 2024, 15:31
Official
We have again referred your posting for assistance to MRA.