I am disappointed on the level and unacceptable quality of service received from Momentum

I have made a claim withdrawal on my FundsAtWork. When following up for feedabck no one seems to know what's happening to my claim to an extent that they are not even aware that I have made a withdrawal.

Thereafter I received an email from Dolly Naidoo stating that they haven't received my previous month contributions from my employer and they were wondering if I have left my employer and I should inform my employer to contact Momentum if that's the case.

Yet my employer has contacted momentum already and if she did pay attention or checked my profile she would have seen that a claim or withdrawal has been made on that month.

I persistently followed up day by day, I have been given different responses. I was asked to send a proof of residential address to ********** to proceed with the process, no response thereafter.

I followed again, a guy told me that they are waiting for an authorisation to process issuing out the funds which will take a week, that was a dishonest because I followed up again spoke to Tsepo Nteka, he then advised that there is a technical error on my claim, he couldn't state what exactly. He further sent an email to provide my profile number to track an email that I sent my proof of residential address to but then again no feedback provided.

I sent a complaint to complaints department and customer service however, up to this day no substantial feedback has been provided, even a call.

According to Momentum's guidelines, WorkAtFunds claim takes 21 working days but now its over 21 days.

The only feedback received was an sms stating that my claim cannot be processed due to tax problems. Not sure what this implies exactly. if it's either my tax problems or the company's or the tax withdrawal itself, I dont know. It would been ideal to get a call that cared to explain above.

Momentum provides an unproffessional, unpleasant and unacceptable customer service .I am extremely irritated by this and feedback is important to a client.