Huge Compliment to CEO Mr Hillie Myers & Mrs Sue du Plessis from complaints

Good day

Apologies in advance for poor grammar used .

I recently on 19 th February posted a very difficult review on WCC department at Momentum.

Sharing my latest customer experience since 19 January to 17 a February 2023. Plus Indirectly it had an ongoing history. That being said after momentum was informed regarding my posting.

The following morning around 8.20 I received a call .

From a Mrs Sue du Plessis fromA Momentum. We spoke and I explain the current fold of events . Aswell spoke how the last 15 months were indirectly related and valid . If I may call her Sue . Sue paid attention ,understood the facts and right away being pro active. . Later that day Mrs du Plessis kept me informed . And updated along during the cause of the week in regards to my expectation. She Kept to what she could commit too , with in her power . . But sorted toba possible solution to my frustration.

I wish pay Mrs Sue du Plessis a big compliment for outstanding service . You truly an asset for Momentum .They can be proud of you forcholding the brand in the highest regards . I salute you for excellent service !

Then unexpectedly I received feed back from Mr Hillie Myers theCEO . I read the context of the letter. And could see that he identified can to my issue . Relate to my experience I have had and offered me a very warm hearted felt honest apology on behave if Momentum. And will address it accordingly. Which I accept ,Thank you Mr Myers.

I was slight taken back . Infact i had ton read it twice .

As a CEO of a giant company , to find the time to personally engage in such positive way . Sir I must Pay you the (? Biggest compliment ) one can possibly. I could clearly see in manner you structured the letter . You believe in values and integrity.

After all that’s the Core of what momentum was built on . Mutual respect ,responsibility, honesty and accountability .

For being still able address an issue which caused frustration and stress to me .

I must mentioned that this has brougt closure to the past issues raised .

Mrs du Plessis going forward will update me . In regards to my most current Information i was seeking .

She has advised me .

Kind Regards

Andries Kruger ***