How much longer do I have to wait for an update?

It's so disheartening have to call or email, and not be returned with a response.

I called about a week/two ago, to ask about the status of my pension pay out, to which it was indicated that it's showing in progress.

I, then emailed the customer care email address and still waiting on a reply, with the promise to respond having passed already.

I would've thought that you care more. You take our hard earned money every month, but, it feels like a drag having to get details on updates from you.

Even, your app is not giving me what I'm after. I'm annoyed by not knowing more than it'll take up to 26 days, given that there are no tax issues.

It's December, a wonderful time to enjoy the hard earned money that's been put away for a time like this.