LR
Louisa R
1 reviews | Active since Dec 2010
12 Apr 2016, 11:13
how many times must i complain!
Went to the gym last night only to find my membership has been cancelled, without my authority, even after my monthly instalment went off successfully. This is the third time i have had gym related issues with your policy and let me just tell you i think your service stinks! I will be cancelling my medical aid and rather go to discovery as they give less hassles
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Momentum (SA)'s replyOfficial
12 Apr 2016, 11:17Hello angelkinz,
I would like to thank you for bringing this matter to our attention. It is unfortunate that you have not had a favourable service experience and would like to apologise for that. The matter has been escalated to the relevant department for investigation and they will be in contact with you shortly to assist further.
Kind regards
Michele Coetsee
I would like to thank you for bringing this matter to our attention. It is unfortunate that you have not had a favourable service experience and would like to apologise for that. The matter has been escalated to the relevant department for investigation and they will be in contact with you shortly to assist further.
Kind regards
Michele Coetsee
Momentum (SA)'s reply12 Apr 2016, 11:17
Official
Hello angelkinz,
I would like to thank you for bringing this matter to our attention. It is unfortunate that you have not had a favourable service experience and would like to apologise for that. The matter has been escalated to the relevant department for investigation and they will be in contact with you shortly to assist further.
Kind regards
Michele Coetsee
I would like to thank you for bringing this matter to our attention. It is unfortunate that you have not had a favourable service experience and would like to apologise for that. The matter has been escalated to the relevant department for investigation and they will be in contact with you shortly to assist further.
Kind regards
Michele Coetsee