How long should I wait for my money???

Item: Momentum (SA)
Rating: 1
Author: Saffiyyah L

I have been trying to get an answer from Momentum Fund administrators regarding my pension fund payment from the beginning of April. For the last 5weeks my case has been sitting at the same point. The administrator dealing with it is never available to take a call and never returns calls either. Momentum, your customer service is ****!

Helpful (0)

Replies (2)

Momentum (SA)'s replyOfficial

14 May 2018, 12:04

Thank you for bringing your concerns to out attention.

The matter will be escalated to management for urgent feedback.

Kind regards

Natasha

Momentum (SA)'s reply14 May 2018, 12:04

Official

Thank you for bringing your concerns to out attention.

The matter will be escalated to management for urgent feedback.

Kind regards

Natasha

Momentum (SA)'s replyOfficial

15 May 2018, 09:28

I confirm that your claim is being processed and that you will be updated as per the telephone conversation yesterday.

Kind Regards

Sue

Momentum (SA)'s reply15 May 2018, 09:28

Official

I confirm that your claim is being processed and that you will be updated as per the telephone conversation yesterday.

Kind Regards

Sue