How long before I get new life cover?????

On Tuesday 24 March 2015 I contacted Momentum through their website, requesting new life cover. The next morning at 10:42 an advisor assisted me with a quote but said that she was leaving right away and would only be back in the office on Monday to assist me further. She did not email the quote as promised. I then requested that another advisor contact me on the same day as I wanted the life cover asap. On Thursday I did the same. An advisor, Lee-Anne, contacted me at 16:00 while I was driving and upon my request promised to phone me at 8.15 Friday morning. I explained that it was urgent and that I wanted the cover on the 24th. It is now 10:21 and it seems as if Momentum is not taking my request seriously. Wonder how they perform when claims need to be processed.