KM
Kharoline M
1 reviews | Active since Oct 2011
30 Dec 2024, 11:55
How does one get customer service from Momentum?
I have been trying to process a withdrawal on my policy and have exchanged an excruciating email ping pong for almost 3 months now without success, its always something with theses consultants who barely read emails but send random replies. Have tried calling in but can't ever get through due to high call volume so now what?
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Replies (2)
Momentum (SA)'s replyOfficial
30 Dec 2024, 12:09Dear Kharoline
Please note that we have various divisions within the company, and in order to refer the matter to the correct department for assistance please provide us with your identity number and policy number as well as the department you were interacting with under a private reply.
Thank you
NH
Please note that we have various divisions within the company, and in order to refer the matter to the correct department for assistance please provide us with your identity number and policy number as well as the department you were interacting with under a private reply.
Thank you
NH
Momentum (SA)'s reply30 Dec 2024, 12:09
Official
Dear Kharoline
Please note that we have various divisions within the company, and in order to refer the matter to the correct department for assistance please provide us with your identity number and policy number as well as the department you were interacting with under a private reply.
Thank you
NH
Please note that we have various divisions within the company, and in order to refer the matter to the correct department for assistance please provide us with your identity number and policy number as well as the department you were interacting with under a private reply.
Thank you
NH
KM
Kharoline M's updateReviewer Update
03 Jan 2025, 14:16I shared my cell number, so you could've taken the time to call me to ask for that information if you were invested in resolving the matter efficiently. My complaint is in regard to an RA!
KM
Kharoline M's update03 Jan 2025, 14:16
Reviewer Update
I shared my cell number, so you could've taken the time to call me to ask for that information if you were invested in resolving the matter efficiently. My complaint is in regard to an RA!