1 reviews | Active since Dec 2017
Horrific service from Momentum multiply
on the 23/10/17 I bought as item from the multiply online store which should have been delivered within 7 working days.After numerous calls to momentum the item was eventually delivered on the 13/11/17.During this time no one from Momentum gave me any feedback nor could any of the call centre agents give me any answers.I then logged the item on Momentums website to be returned on the 13/11/17 to which the item is still with me and there seems to be no hope in sight of the item ever being returned.I have again made numerous calls to Momentum and the agents have no answers.All I hear is apologies but there is no action.Like a fool I thought that this was a once of incident and again purchased from the online store on the 23/11/17 and again I am still waiting for the item.It seems like they are perfectly happy to take the customers money but do not want to give us the products.What even more infuriating is that no one from Momentum keeps you informed as to what is going on.MOMENTUM HAS LOST A CUSTOMER.
I appreciate you raising your concerns with us. They are indeed very disappointing and we certainly letting you down. We will investigate and I can assure you that a manager will contact you.
Regards,
N D'Arch
I appreciate you raising your concerns with us. They are indeed very disappointing and we certainly letting you down. We will investigate and I can assure you that a manager will contact you.
Regards,
N D'Arch
Dear Ms Naidoo,
Our Multiply department have confirmed that the refund due to you has been processed - the funds should reflect in your account within 14 days. I am still waiting for information on your recent purchase - I will provide you with more feedback once I have more information.
Regards,
N D'Arch
Dear Ms Naidoo,
Our Multiply department have confirmed that the refund due to you has been processed - the funds should reflect in your account within 14 days. I am still waiting for information on your recent purchase - I will provide you with more feedback once I have more information.
Regards,
N D'Arch
Dear Ms Naidoo,
Our Multiply online ship confirmed that your recent order was dispatched to the courier today for delivery to you. I will follow up with on on Monday to confirm whether your order was received.
Kind regards,
N D'Arch
Dear Ms Naidoo,
Our Multiply online ship confirmed that your recent order was dispatched to the courier today for delivery to you. I will follow up with on on Monday to confirm whether your order was received.
Kind regards,
N D'Arch
Dear Ms Naidoo,
As confirmed with you telephonically, you have received your purchase via the courier on Friday 8 December 2017.
I hope that the matter has been resolved to your satisfaction.
Pleas can accept our apology for the delays that occurred.
Kind regards,
N D'Arch
Dear Ms Naidoo,
As confirmed with you telephonically, you have received your purchase via the courier on Friday 8 December 2017.
I hope that the matter has been resolved to your satisfaction.
Pleas can accept our apology for the delays that occurred.
Kind regards,
N D'Arch